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Apology letter and solution for recent GMUI2.0 system problem

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admin admin 2018-6-13 17:46
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Admin  Author| Post time 2018-6-19 14:32:36 | Show all posts
Johnt662 replied at 2018-6-14 02:56
I don’t know if it’s a bad luck or coincidence , but since 2 day xgimi z4 aurora after reboot keep ...

Hi, John

May I know how's your projector right now?
Have you received XGIMI SUPPORT email?

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Admin  Author| Post time 2018-6-23 20:43:12 | Show all posts
Johnt662 replied at 2018-6-14 02:56
I don’t know if it’s a bad luck or coincidence , but since 2 day xgimi z4 aurora after reboot keep ...

May I know how's your XGIMI now?
Have you received any of our email?thx

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Admin  Author| Post time 2018-6-23 20:45:47 | Show all posts
For H1 ,
There is another way to solve system breakdown issue.
Please keep your device on for 3 to 5 minutes then restart.
System will operate properly.@ALL

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Lv1 Post time 2018-6-24 14:22:20 | Show all posts
admin replied at 2018-6-19 14:32
Hi, John

May I know how's your projector right now?

Update , I contact xgimi service department as per your last message  , they ask me to go back to the seller that I bought the projector from , which is Aliexpress, I contact the seller from Aliexpress , they send me their address , I will ship it to them to be repaired , seller told me after seeing the video and some picture to the service  engineer ,  It may be caused by burned compound eye lens. The final result is subject to the inspection of the factory. I will send it this week , let see how long time it will take and not sure yet if it will be under warranty or I have to pay something ?

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