Please select To the mobile version | Continue to access the desktop computer version

XGIMI

Xgimi H1 turns off during playback.

10 1676
alex69 alex69 2018-3-13 18:19
Show all posts Copy link
Go to reply no.
alex69
x0

Lv1 Post time 2018-3-13 18:19:08 | Show all posts |Read mode
I have connected apple tv 4 over hdmi. When I start playing video from any app xgimi H1 after 20-30 minutes automatically shuts down. Power off timer not set. Do you also have the same problem?

Use magic Report

10条回复
admin
x0

Admin Post time 2018-3-22 18:01:00 | Show all posts
Dear customer,
Please do not worry about it.
It may because your external affected H1's internal operation.
Could you please try to disconnect your outside device?
Your kind understanding will be fully appreciated.

Use magic Reply Support Not support Report

alex69
x0

Lv1  Author| Post time 2018-3-22 18:08:43 | Show all posts
I have already tried to disconnect apple tv from Xgimi. The problem persists. I watch a YouTube video or Kodi and Xgimi shut off at irregular intervals.

Use magic Reply Support Not support Report

JoVo
x0

Lv1 Post time 2018-3-23 04:07:08 | Show all posts
Maybe have a look at the system temperature - not that it’s an overheating problem..

Use magic Reply Support Not support Report

admin
x0

Admin Post time 2018-3-23 13:41:47 | Show all posts
Hi, there
May i know which kind of warning message showed on the screen before it's shutting down?

Use magic Reply Support Not support Report

alex69
x0

Lv1  Author| Post time 2018-3-23 19:04:16 | Show all posts
There is no warning sign of any kind it just justs down. I checked the system temperature and it is all right, too. The cooling fan is not loud or anything before shutting down so this might indicate that the temperature was not high. So what do you suggest please?

Thanks

Use magic Reply Support Not support Report

dieter63
x0

Lv1 Post time 2018-4-4 01:50:43 | Show all posts
if you use an adapter for the powercable ,mine is very loose and caused this sometimes.
i had the same problem with my tv-box and had to use a new power suply to solve the problem.

Use magic Reply Support Not support Report

Muzimansoor
x0

Lv1 Post time 2018-4-9 01:49:12 | Show all posts
Just go to any registered online shopping site and get one for u now ..u will really love it ..

Use magic Reply Support Not support Report

Okoo
x0

Lv1 Post time 2018-5-5 22:45:38 | Show all posts
Have you solved the problem as I also have the same issue?

Use magic Reply Support Not support Report

alex69
x0

Lv1  Author| Post time 2018-5-6 16:34:04 | Show all posts
I removed the HBO GO app. H1 stopped turning off during playback.

Use magic Reply Support Not support Report

12Next
Return to list
You have to log in before you can reply Login | Register

Points Rules

© 2012-2015 xgimi.com XGIMI |Archiver|小黑屋 Email: service@xgimi.com