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z4 aurora with yellowish image !!! how to proceed guarantee xgimi!

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placido placido Discussion 2017-10-28 10:16
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placido
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Lv1 Post time 2017-10-28 10:16:46 | Show all posts |Read mode
Edited by placido at 2017-10-28 10:19




I bought a projector xgimi z4 aurora in aliexpress ha 6 messes and suddenly its screen came out yellowish! I'm not white anymore, but a yellowish white! FACTORY CONFIGURATION RESTORATION ONLY! ONLY IN ALL PATTERN MODES! Image is yellow as computer for HDMI AS THE ANDROID FACTORY SYSTEM! WHAT DOES COMPANY XGIMI DO?

I AM VERY CONCERNED, THIS IS A TECHNICAL PROBLEM !!!

HOW TO PROCEED THE WARRANTY OF XGIMI ???? I LIVE IN BRAZIL!

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j.camano
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Lv1 Post time 2018-1-4 04:36:31 | Show all posts
Oi Placido, sou do Brasil e estou com o mesmo problema, vc conseguiu uma solução ?

[]s;

João.

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kimJONGLEbim
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Lv1 Post time 2018-1-20 00:38:42 | Show all posts
hi everyone !
i recently have THE same problem with a yellowish double glow just in the centrer of video image
this appears a month ago and i have bought my aurora only since july 2017
everything in xgimi aurora is perfect except except this yellowish glow

from france

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Cornelis9973
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Lv1 Post time 2018-1-3 20:33:37 | Show all posts
placido replied at 2017-10-28 10:17
Eu comprei um projetor xgimi z4 aurora em aliexpress ha 6 messes e de repente sua tela saiu amarelad ...

Hai Placido & XGIMI.

I have the same problem and hope for a fast solution.
Suddenly with normal usage the beamer-light  seems yellowish.

I know that this means something is broken inside the projector.
How can this happen with normal use of the beamer?

I have never put it in a bag,
drop it on the ground,
or anything like that, only thing i am using it for is in bed watching a movie or playing a video-game.

This is a factory error how can we solve this?

On your advice i also have send a e-mail to service@xgimi.com

Hopefully this can be solved.

best regards

a lover of XGIMI

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placido
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Lv1  Author| Post time 2017-10-28 10:17:50 | Show all posts
Edited by placido at 2017-10-28 10:19

Eu comprei um projetor xgimi z4 aurora em aliexpress ha 6 messes e de repente sua tela saiu amarelada! Eu não sou mais branco, mas um branco amarelado! RESTAURAÇÃO DE CONFIGURAÇÃO DE FÁBRICA SOMENTE! SOMENTE EM TODOS OS MODOS DE TESTE PADRÃO! A imagem é amarela como computador para HDMI COMO O SISTEMA DE FÁBRICA DE ANDROID! O QUE A COMPANHIA XGIMI FAZ?

EU ESTOU MUITO PREOCUPADO, ESTE É UM PROBLEMA TÉCNICO !!!

COMO PROCEDER A GARANTIA DO XGIMI ???? EU MORO NO BRASIL!

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gomer78
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Lv1 Post time 2018-4-2 04:28:10 | Show all posts
Xgimi z5 - projector  lights up only in red!!!
Please, help to solve!!!

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AllanSouza
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Lv1 Post time 2018-5-8 05:56:44 | Show all posts

I'm Brazilian.
I'm having problems with totally yellowish projection! The white turned yellow. The image is horrible ... I researched it and tried to configure the image, but without success! I sent some emails with photos and videos of the image of the yellowish projection and got no answer!

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Cornelis9973
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Lv1 Post time 2018-5-12 18:53:07 | Show all posts
AllanSouza replied at 2018-5-8 05:56
I'm Brazilian.
I'm having problems with totally yellowish projection! The white turned yellow. The  ...

Hai there i do have a answer for you. But even for me it is a bit complicated so maybe we can help each other.
You have to send the device back to the maker with the following adress.

Please ship the product back to the below address:
Important note: In order to save the time of custom clearance with China custom, please send the product through EMS or USPS, and write the value below 100USD. Otherwise your returned product will be stuck at the custom, it takes long time for the releasing the product.  We will ship it back to you after it is repaired.
Address: 4F- building A4, software Park, high-tech zone, Sichuan, China 610041
Name: Fang Lin
Mobile: +86 18482180045   important

Please let zoey know the tracking number once it is shipped and please write your email address and your name

Allan and all i ask your help because i know i need to pay 100 euro's for the shipping.
And that is okay for me, but i am not sure where i need to fill it all in it is complicated.

Have ask several times to XGIMI what and how but no response that i why i help you and you can help me :O)

Can you tell me exact the right answers to make it all going oke.

Name:

Buisness:

Streetname+housenumber:

Postalcode&City:

Land:China

Tel nr or e-mail:

BTWcode or VAT code if you have one:


Thank you for helping me

Best regards

Cornelis

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Cornelis9973
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Lv1 Post time 2018-5-12 19:01:40 | Show all posts
Is this all correct when i send it to this adress or did i made a mistake ?

Name: Fang Lin

Streetname+housenumber: 4F- building A4, software Park, high-tech zone

Postalcode&City: Sichuan   “610041”

Land:China

Tel nr or e-mail: +86 18482180045

BTWcode or VAT code if you have one: 610041

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