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H1 Lens.

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bigall123 bigall123 2017-3-30 03:49
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bigall123
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Lv1 Post time 2017-3-30 03:49:04 | Show all posts |Read mode
Well i have manege to brake my h1. There were some scratches on my lens, So stupid me got some lens scratch remover & used it & now my h1 is unwatchable.  Gutted. There is no way i can get a new lens for this like.

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yarrow154
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Lv1 Post time 2017-4-2 08:08:22 | Show all posts
To avoid damages or scratches, please do not directly clean the lens. Please use air dust blower to clean the lens.

When the lens is scratched, you have to live with it, there is no way to repair it under the warranty.

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refdaddy
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Lv2 Post time 2017-4-2 12:14:06 | Show all posts
Note for all users...

The H1 uses a plastic lens, not glass

Be careful you dont do like the OP and ruin your lens by using a product suited for glass lens.

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bigall123
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Lv1  Author| Post time 2017-4-3 19:04:24 | Show all posts
Well im still waiting from xgimi for a return address so it can be fixed. I hope i do not have to pay import charges again, As i have already paid when i got it.

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SummerXie
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Admin Post time 2017-4-13 17:15:32 | Show all posts
bigall123 replied at 2017-4-3 19:04
Well im still waiting from xgimi for a return address so it can be fixed. I hope i do not have to pa ...

Hi bigall123,

Have you sent email to service@xgimi.com?
As long as you cover the shipping cost, and mail it through EMS and stated the value under $100 (so we don't have to pay for the import tax for our exported goods), we can fix it for you for free.
That's very fair, right?

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SummerXie
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Admin Post time 2017-4-13 17:15:58 | Show all posts
yarrow154 replied at 2017-4-2 08:08
To avoid damages or scratches, please do not directly clean the lens. Please use air dust blower to  ...

Hi yarrow154,

Thanks for your suggestions!

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bigall123
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Lv1  Author| Post time 2017-4-14 01:20:01 | Show all posts
SummerXie . Well if you can get that done with me paying for postage to you, & value under $100 that wood be grate.  

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bigall123
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Lv1  Author| Post time 2017-4-14 01:30:02 | Show all posts
(SummerXie) . PS. I still need a return address though. Can you give me some sort of code number so i can put in the box when i send it back so i now you have got it. ???. Do i put my email address inside the box. ??      

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bigall123
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Lv1  Author| Post time 2017-4-15 22:30:32 | Show all posts
Well I went to the post office to send my h1 back to get repaired, I got a hell of a shock. They were going to charge me £117. So I did not sent it. To expecive. Can you not just send me a new lens out pleas. IL pay for it. Thanks.

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bigall123
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Lv1  Author| Post time 2017-4-16 00:29:03 | Show all posts
We have not got EMS in the UK.  Can you give me a carrier that would be ok to use in the UK please. Thank you.

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